Privacy Policy

1. Acceptance of Terms

By accessing and using SuitAI, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not use our service.

2. Service Description

SuitAI provides AI-powered professional photo generation services. You upload personal photos, and our AI creates professional headshots suitable for business use.

3. User Accounts

• You must provide accurate information when creating an account
• You are responsible for maintaining account security
• You must be at least 16 years old to use our service
• One person per account; account sharing is prohibited

4. Credits and Payments

• Credits are required to generate photos
• Credits are generally non-refundable and do not expire
• Prices are subject to change with 30 days notice
• All payments are processed securely through Stripe
• You agree to pay all fees associated with your purchases
• Refunds may be considered in exceptional circumstances as outlined in our Refund Policy

4.1 Refund Policy

Due to the nature of digital services, all purchases are generally final. However, we understand exceptional circumstances may arise:

Refund Eligibility

• Technical issues preventing service delivery within 48 hours
• Duplicate charges due to processing errors
• Unauthorized purchases reported within 7 days
• Service unavailability for more than 24 hours

Refund Process

• Contact [email protected] within 14 days of purchase
• Provide your transaction ID and detailed issue description
• Allow 5-7 business days for review
• Approved refunds processed within 10-14 business days

Refund Limitations

• Credits used to generate photos are not refundable
• Refunds must be requested within 14 days of purchase
• Processing fees may be deducted from refund amount
• Refunds issued to original payment method only

4.2 Digital Service Delivery

SuitAI provides digital services delivered electronically:

Service Delivery

• Credits are added to your account immediately upon payment
• Generated photos are available for download within 20-25 minutes
• High-resolution downloads available instantly after generation
• Email notifications sent upon completion

Delivery Issues

• If credits are not received within 5 minutes, refresh your account
• For generation delays beyond 30 minutes, contact support
• Download issues: Check browser settings and internet connection
• All delivery issues will be resolved within 24 hours

4.3 Return Policy

As a digital service provider, traditional returns do not apply. However:

• Unused credits remain in your account indefinitely
• Generated photos are yours to keep and use
• Account deletion removes access to all content
• For service dissatisfaction, contact support for resolution

4.4 Cancellation Policy

Account and service cancellation terms:

• You may delete your account at any time via profile settings
• Unused credits are forfeited upon account deletion
• Generated photos should be downloaded before cancellation
• Account data is permanently deleted within 30 days
• Cancellation does not qualify for refund of used services

5. Content Rights and Licensing

Your Content:

• You retain all rights to your original photos
• You grant us a limited license to process your photos for service delivery
• You warrant that you have the right to upload all content

Generated Content:

• You own all rights to AI-generated photos created for you
• You may use generated photos for any legal purpose, including commercial use
• We do not claim any ownership of generated content

6. Acceptable Use

You agree NOT to:

• Upload photos of people without their consent
• Create deepfakes or misleading content
• Generate inappropriate, offensive, or illegal content
• Violate any laws or third-party rights
• Attempt to reverse engineer or hack our service
• Resell or redistribute our service

7. Service Availability

We are committed to providing reliable service with minimal downtime:

• 99% uptime Service Level Agreement (SLA)
• Scheduled maintenance occurs Sundays at 1:00 PM UTC and is typically completed within 2 hours
• Emergency maintenance may occur with minimal notice when required for security or stability
• Service interruptions due to third-party providers, network issues, or force majeure events are excluded from uptime calculations

8. Service Limitations

• We strive for high-quality results but cannot guarantee specific outcomes
• Processing times may vary based on demand
• Service availability is not guaranteed 100% of the time
• We may impose reasonable usage limits to ensure fair access

9. Liability and Disclaimers

To the maximum extent permitted by law:

• We provide the service "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the last 12 months
• You use the service at your own risk

10. Indemnification

You agree to indemnify and hold harmless OTTERWORKS and its affiliates from any claims arising from your use of the service or violation of these terms.

11. Termination

• You may delete your account at any time
• We may suspend or terminate accounts that violate these terms
• Upon termination, your right to use the service ceases immediately
• Provisions that should survive termination will remain in effect

12. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance. We will notify you of significant changes.

13. Governing Law

These terms are governed by the laws of the jurisdiction where OTTERWORKS is established, without regard to conflict of law principles.

14. Contact Information